Privacy Policy

At Clean Pets, we value the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, services, or interact with us. By using our website and services, you agree to the terms of this Privacy Policy.

Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of personal information:

a) Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (credit card, billing address, etc.)

b) Pet Information

  • Pet name(s)
  • Pet type (dog, cat, etc.)
  • Breed
  • Age/Date of Birth
  • Health information (related to grooming or treatments)

c) Technical Information

When you visit our website, we may collect certain technical information automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Geolocation data (if enabled)
  • Usage data (how you interact with the website, pages visited, time spent on the site, etc.)

d) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve your user experience. You can manage or disable cookies through your browser settings, but please note that some features may not work without them.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To fulfill your orders for pet grooming, hygiene products, or other services, and to manage your account.
  • Customer Support: To respond to your inquiries, provide assistance, or resolve any issues related to our services.
  • Billing and Payments: To process transactions, verify payments, and manage your subscription or purchases.
  • Improving Our Services: To analyze user activity on our website and improve our services, products, and overall user experience.
  • Marketing Communications: To send promotional emails, offers, newsletters, or updates (if you have consented to receive them). You can opt out at any time by following the unsubscribe instructions in our communications.
  • Legal and Security Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (such as payment processors, email marketing services, or hosting companies) who assist us in operating our business and providing services to you. These providers are obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, property, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you if your personal data is transferred or subject to different privacy practices.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, please note that no data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

  • We use encryption technologies, firewalls, and secure payment processing methods to safeguard your information.
  • Access to your personal data is restricted to authorized personnel only.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal data we hold about you.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of Marketing: You can opt out of receiving marketing communications by clicking "unsubscribe" in any email we send, or by contacting us directly.
  • Cookies: You can manage your cookie preferences through your browser settings. You can block or delete cookies, but some website features may not work properly without them.
  • Withdraw Consent: If we rely on your consent to process certain data, you can withdraw your consent at any time by contacting us.

To exercise any of your rights, please contact us using the contact details below.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we will take reasonable steps to delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Clean Pets